FAQ

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Read the questions asked by visitors more often and get things cleared before starting your travel. And if you need further help please contact us and we are always ready to assist you the best..

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You can make an online booking via our Website Booking Form

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For Foreign Citizens 

·         Passport

·         International Driving License

OR

·         Properly Endorsed your current Driving License (issued by your country) by Automobile Association of Ceylon or Sri Lanka Motor Department. And customer need to go to Sri Lanka Motor department ( RMV ).

For Sri Lankan Citizens 

·         National Identity card or Passport

·         A valid Sri Lankan Driving License

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Yes.

In case of any accident $300 (USD) will be deducted for insurance.

Any accidents should be informed right on the location since we should inform the leasing and insurance companies to do the required assessments.

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·         It’s free of charge for 100 kilometers per day.

·         Excess mileage charges are as per the vehicle.

·         Please see our vehicles for more information.

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You can request the pick-up and Drop-off location as you required and we are always ready to be there for you.

·         We generally operate from the city of Colombo.

·         If your pick-up or the drop-off location is out of Colombo, it would be an extra charges added for the relevant rides.

For airport pick-up and drop-off, for an extra amount of $ 45.00. will be charged for each. ($ 90.00 for both)

Any pick-ups or drop-offs within Colombo city limits, an additional amount of $ 25.00 will be charged.

For pick-ups or drop-offs out side Colombo will be charge on the distance of the travel.

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Yes. But it depends on the availability of the requested vehicle.

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The total rental amount must be paid before collecting the required vehicle.

A refundable deposit should be made for vehicles as follows

·         USD 400.00 for cars

·         USD 500.00 for vans

·         USD 400.00/USD 500.00 for Jeeps

All other payment should be made by cash : USD , AUD, Sterling pawn, Euro, or Sri Lankan rupees, etc,,

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Yes. You can do credit card payments which supports international payments.

·         4.5% will be levied for by credit card payment.

All other payments should be made by cash.

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Our office hours are between 8.00 am to 5.00 pm (GMT+5:30) Time in Colombo.

But you can contact us at any time regarding the ride, any issues during the tour and for any purpose.

Collecting or returning a vehicle beyond the above hours will be charged additional of  $ 25.00  within Colombo city limits. Charge will depend on the distance for any pick-ups and drop-offs outside city.

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Contact us anytime via our email (info@primegotravels.com) or contact numbers (+94-71-2600985 or +94-77-2600105)

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All our vehicles are covered with full insurance.

In case of an accident, $ 400 will be charged from the client for self driving.

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We arrange everything for you.

Driving license issued by your country

You need to endorse your driving license issued by your country from Sri Lanka Motor Department. And you will be required to present yourself with 2 photographs and your passport.

 International driving license

Send us scanned copies of your license in advance and it will be permitted by the Automobile Association of Sri Lanka. (Can be done prior to your arrival)

This is a legal requirement in Sri Lanka and it is mandatory. We will do what’s necessary to get the permit here in Sri Lanka. It’s done from 9:00 am to 3:00 pm on week days. $.60 will be charged for the process.